Frequently Asked Questions

Have a question? We're here to help. If you don't see what you're looking for, feel free to reach out through our Contact page or email us at hellohonestlyco@gmail.com—we're always happy to help.

Orders

When will my order ship?

Orders are processed within 3–5 business days (excluding weekends and holidays). Once your order has shipped, you'll receive a confirmation email with tracking information.

Can I change or cancel my order?

We begin preparing orders as quickly as possible. If you need to make a change or cancel your order, please email us at hellohonestlyco@gmail.com as soon as possible. While we'll do our best to accommodate your request, we can't guarantee changes once an order has begun processing.

I entered the wrong shipping address. What should I do?

Please contact us immediately at hellohonestlyco@gmail.com. If your order hasn't shipped yet, we'll do our best to update your shipping address. Once an order has been shipped, we are unable to make changes.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with tracking information.

Shipping

Where do you ship?

At this time, Honestly Wellness Co. ships within the United States only.

How much does shipping cost?

Shipping costs are calculated at checkout based on your order and shipping destination.

What if my package is lost or delayed?

Once your package has been shipped, delivery times are determined by the shipping carrier. If your order appears to be lost or significantly delayed, please contact us at hellohonestlyco@gmail.com, and we'll be happy to help.

Returns

What is your return policy?

Return requests must be submitted within 7 days of your order's delivery date. To be eligible for a return, items must be unused, unopened, and in their original packaging.

For complete details, please visit our Returns & Refunds page.

Do I have to pay for return shipping?

Yes. Customers are responsible for return shipping costs unless the incorrect item was received or the product arrived damaged.

Can I return an opened product?

For the safety and quality of our products, we are unable to accept returns on any opened or used items.

Products

Are your products made by Honestly Wellness Co.?

Our collection includes both products thoughtfully designed by Honestly Wellness Co. and carefully curated items from trusted makers whose craftsmanship and values align with our own. Every product is selected with intention and purpose.

Are your products intended to replace therapy or medical care?

No. Our products are designed to support everyday mental wellness and intentional living, but they are not a substitute for therapy, medical treatment, or professional mental health care.

How should I care for my products?

Care instructions vary by product. Specific usage and care information can be found on each product page and product packaging.

Are your products suitable for gifts?

Absolutely. Many of our products are thoughtfully chosen for birthdays, holidays, teacher appreciation, self-care gifts, and meaningful everyday moments.

About Honestly Wellness Co.

What makes Honestly Wellness Co. different?

Honestly Wellness Co. was created with one simple belief: mental wellness should be part of everyday life, not something we only prioritize during difficult seasons.

Every product is intentionally designed or thoughtfully curated to help make caring for your mind feel approachable, meaningful, and sustainable.

Why was Honestly Wellness Co. created?

Honestly Wellness Co. was founded by therapist Anna Brooke O'Quinn after recognizing the need for practical, everyday tools that help people care for their mental well-being outside of the therapy room.

Learn more on our Why We Exist page.

Are you a therapy practice?

No. Honestly Wellness Co. is an everyday mental wellness brand, not a therapy practice. While our founder is a therapist, the products and resources offered through Honestly Wellness Co. are educational and wellness-focused, not therapy services.

Still Have Questions?

We'd love to help.

If you can't find the answer you're looking for, please visit our Contact page or email us anytime at hellohonestlyco@gmail.com.